EMPLOYED!!! :)

GUESS WHAT?!?

I started my new part-time job today!

Yesterday I said I was "unemployed" but today I am the newest administrative assistant and customer service representative at

VISION ELECTRONICS, INC.

a company that repairs electronic technology (mostly televisions) and is a technical service company for manufacturer's warranties and store's extended warranties. 

where I am assigned to:

- assist walk-in customers

- answer the phones (that ring off of the hook)

-create claims for new repairs, update existing repairs

- update the QSS system for warranty cases and repair claims

- call customers who are awaiting parts, whose claims are completed, and call customers to set appointments

- customer service duties. call customers after completion for follow-up

-check manufacturers websites 3 times a day for dispatches

- update the manufacturers website w/status of repairs

-complete store inventory (once a month)

- tend to voicemails, faxes, emails, and messages

So basically, what I do, is sit at this computer

with this screen in my face...

But luckily, I get little cheat sheets like this to help me out until I get it down pat...

and I deal with customers who call, usually in utter aggravation do they call, to claim a repair or installation that is needed on their t.v.  Or, I call them and let them know the status of their repairs if they have already claimed it.  I update the system for any work done, any changes in the account activity, etc. and I correspond with the customers and the technicians. 

I have to ask the basic information about the t.v. and then I have to figure out if they have a manufacturer's warranty (that came with the t.v.) or an extended warranty (that the Best Buy - or wherever - sales associate sold them when they bought the t.v.) or if they have one at all.  Then, I must file the claim with the appropriate company (manufacturer... like, Samsung or Sony & extended... like, Best Buy or Circuit City).  Then, I make sure everything is handled paper-work wise and I encourage the technical support team members to handle the claim promptly so that when I make my 'customer service follow-up call', the inconvenienced client will hopefully be in a much better mood with a successfully repaired television. 

The person training me warned me that most people

do not like to be without their t.v. so to get ready for some atypical phone conversations.  I asked her about what the protocol was for customers who are jerks and she basically said it was three strikes and you're out.

  "If someone cusses at you, tell them the language is not needed and that you are there to help them.  If they do it again, tell them you are not going to be treated that way for merely doing your job and everything that is in your power to help them.  If they do it again, hang the damn phone up."

I think this co-worker/trainer Mary and I are going to get along juuuust fine!!!

So, yay!!! I am so happy to have this job and be a part of the work-force.  I know it is not my particular dream career but my fantasy job was not what I was pursuing in my efforts to get a job right now.  I knew that a perfect fit for me would be something along these lines, so I am relishing in joy, thanksgiving, and a newfound confidence.  I think it is going to work out great for me.  I just want to say THANK YOU to everyone who knew this was a desire of my heart - to have a part-time job that could help me "get back out there", earn some extra cash, build-up my innocent little resume, and give me the opportunity to prove to myself and others that I am not a quitter, that I do not give up just because things get hard, and that I am capable of making an impact by being a hard-worker who excels at her job. 

It may not seem like a BIG deal to you, but I am the feet that have walked this bumpy, rocky, long & winding road for quite some time and I know that it is up to me to make sure that the WORST IS OVER and the BEST IS YET TO COME.  That applies to everything for me...

 love, career, adventure, opportunities, self-discovery, etc.

I can't wait to tell you more about it as I learn more and experience new things at "the office."  Again, thanks for your support!

Oh, P.S. Why did I blog on Monday about job-hunting and Wednesday about being unemployed if on Thursday I got up and went to work?!?

Well, I didn't actually KNOW I had this job until one hour before I clocked in! 

My dad had found out about the opening from one of his friends at the YMCA that he works out with.  My dad seems to be a local celebrity at the neighborhood YMCA.  Friends and acquaintances inform me, on the reg, that my dad is "ripped" and a "badass" on the weights. 

We are SO NOT "like-father like-daughter" in that department ;)

Anyways, he came home from the gym today and told me that his buddy (the owner of the company) wants me to start tomorrow and begin working Mondays, Wednesdays, and Fridays.  Then, about 15 minutes later he received a text ("like-father like-daughter") saying that I could come in at 11:00AM.

 

And it was "hi ho, hi ho, off to work I go..."

 

Well hello there, eye-bag lady!

I definitely forgot the eye-liner today... which, for me, is a major "no-no!"

P.P.S.  I know you are secretly wondering if I have another shirt other than this denim button-down - - I DO, I promise! 

It is pretty funny that I seem to be wearing this top when I post self-pics a lot of the time.  I guess you can tell that I like it, then! :)

I'm off to meet Momma at her store (Ann Taylor LOFT) to look at some clothes that I can rock to work!

NOW, TELL ME...

 WHAT DO YOU DO FOR A LIVING!?!

I am in the spirit of getting to know all of you better!

And if you don't totally LOVE your job or you don't even LIKE it that much just remember that it could be worse!!! 

  

PEACE AND LOVE

BAILY J. JONES

the new administrative assistant